Frequently Asked Questions

We quote flat rates based on vehicle type, distance, and time of day. Airport transfers include base pickup and tolls. Hourly charter is billed in minimum increments. Corporate accounts receive itemized monthly invoices. There are no hidden surge fees during Tampa events or rush hours.

Cancel at least twenty-four hours before your scheduled pickup for a full refund. Cancellations inside twenty-four hours may incur a partial charge. Same-day cancellations or no-shows are billed at the full fare. Corporate accounts receive flexible terms based on monthly volume. Changes are handled by phone or email.

Yes. We monitor flight numbers for Tampa International Airport and St. Pete-Clearwater International Airport arrivals. Drivers adjust staging time if your flight is early or delayed. Domestic arrivals include a standard grace period for baggage claim. International flights receive additional wait time for customs processing.

For meet-and-greet service, your driver waits inside the terminal near baggage claim with a name sign. Curbside pickup is also available at most terminals. We confirm the exact meeting point before your flight lands. Port and hotel pickups follow similar staging instructions.

Child seats are available by request for infants, toddlers, and booster-age children. Please reserve the correct seat type when booking so we can secure inventory. Florida law requires proper restraint for young passengers. There is a small surcharge per seat. Advance notice is required for multiple seats.

Yes. A standard gratuity is included in the quoted fare for all sedan and SUV rides. Additional tipping is optional and appreciated for exceptional service. Corporate invoices clearly separate gratuity from base charges. For group vans, gratuity may be added based on passenger count and duration.

Yes. Corporate accounts include monthly billing, ride receipts, and a dedicated dispatcher for travel coordinators. We support recurring employee shuttles, airport transfers, and executive roadshows. Account holders receive priority vehicle allocation during peak Tampa events. Setup requires a brief credit application and a signed service agreement.

We serve Downtown Tampa, Westshore, Ybor City, Hyde Park, Channelside, South Tampa, Avila, and Carrollwood. Coverage also extends to St. Petersburg, Clearwater, Brandon, Wesley Chapel, and Orlando for pre-booked trips. Long-distance rides use flat rates confirmed at booking. Airport service covers both TPA and PIE terminals.

Our Tampa affiliate network offers sedans, SUVs, Sprinter vans, and wheelchair-accessible vehicles. Sedans suit one to three passengers with standard luggage. SUVs handle larger bags or small groups. Sprinter vans accommodate up to fourteen passengers. Tell us your passenger count and luggage when booking.

A standard sedan holds two large suitcases and two carry-on bags. SUVs accommodate four large bags plus carry-ons. Sprinter vans accept group luggage, event gear, and oversized items. Please declare extra luggage at booking so we can assign the right vehicle. Excess bags may require a larger vehicle upgrade.

Wheelchair-accessible vehicles are available by advance reservation. Please mention mobility needs when you request a quote so we can confirm the proper vehicle and lift type. Drivers assist with secure boarding and deboarding. Medical center runs to Tampa General and Moffitt are common requests.

Pets are allowed in select vehicles with advance notice. Service animals are always welcome at no extra charge. Please inform us of breed and size so we can assign a pet-friendly vehicle and protect the interior. A cleaning fee may apply for excessive shedding or accidents.